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Shipping & Delivery Policy
Delivery availability depends on destination, product and fulfilment method.
Dispatch and tracking information will be shared when available.
Eligible orders may also be collected from our Raja Park, Jaipur store.
This Shipping & Delivery Policy explains how Sai Telecom handles product dispatch, delivery, tracking and store pickup for purchases made through our available ordering channels.
Delivery availability, timelines and charges may vary depending on the product, destination, order method and delivery provider.
Sai Telecom operates from Raja Park, Jaipur, Rajasthan, India.
Sai Telecom may arrange delivery to locations where suitable delivery service is available.
Sai Telecom can arrange delivery to many locations across India, subject to product and courier availability.
Delivery eligibility for a specific address or PIN code may depend on the product, destination and delivery partner availability.
For WhatsApp orders, delivery availability will be confirmed with the customer before the order is finalized.
Sai Telecom currently uses WhatsApp as a primary way for customers to enquire about products and place purchase requests.
Before a WhatsApp order is finalized, Sai Telecom may confirm:
Clicking “Buy Now on WhatsApp”, “WhatsApp to Buy” or another WhatsApp enquiry button does not by itself create a dispatched or confirmed delivery order.
After an order is confirmed, Sai Telecom will arrange fulfilment based on product availability and the selected delivery or pickup method.
Where applicable, customers will be informed when the order has been dispatched or is ready for pickup.
Processing time may vary depending on product availability, order verification and delivery arrangements.
Any delivery date or timeline communicated to the customer is an estimate unless explicitly stated otherwise.
Delivery times may be affected by factors such as:
Sai Telecom will make reasonable efforts to keep customers informed of significant delivery issues where information is available.
Any applicable delivery charge will be communicated or displayed before the order is finalized wherever practical.
Delivery charges may depend on factors such as destination, product type, order value and fulfilment method.
If Sai Telecom offers a free-delivery promotion or threshold, the applicable conditions displayed with that offer will apply.
Sai Telecom may use third-party courier, logistics or delivery providers to fulfil orders.
The delivery provider used may depend on destination, product and service availability.
Where a third-party delivery provider is used, portions of the delivery process may also be subject to that provider's operational terms and procedures.
Where tracking information is available, Sai Telecom may share the relevant tracking details with the customer after dispatch.
Tracking updates are generally provided by the applicable delivery provider and may not update immediately at every stage of transit.
If a customer needs assistance with a delivery update, they may contact Sai Telecom using the available support channels.
Customers should provide complete and accurate delivery information, including:
Sai Telecom may contact the customer if additional information is required.
Sai Telecom is not responsible for delays caused by materially incorrect or incomplete address information supplied by the customer, although reasonable efforts may be made to resolve the issue.
A delivery may be unsuccessful if, for example:
Where possible, Sai Telecom or the delivery provider may contact the customer regarding another delivery attempt, pickup option or next step.
Additional delivery charges may apply in some re-delivery situations and should be communicated before proceeding.
Where available, customers may arrange to collect eligible purchases from the Sai Telecom store in Raja Park, Jaipur.
Customers should wait for confirmation that the product is available and ready for pickup before visiting specifically to collect an order.
220/1, 220/2Raja Park RoadRaja Park, JaipurRajasthan 302004Customers should check the delivered package for obvious external damage or signs of tampering before or shortly after accepting it where practical.
If the customer receives:
they should contact Sai Telecom promptly with the relevant order details and supporting information where appropriate.
Return, replacement and refund eligibility is governed by our Cancellation, Return & Refund Policy.
Sai Telecom is not responsible for unavoidable delivery delays caused by circumstances outside its reasonable control, such as severe weather, transport disruptions, courier network issues, government restrictions or similar events.
Where possible, we will assist customers with available delivery information and next steps.
Sai Telecom currently uses WhatsApp as a primary purchase and enquiry flow.
If online checkout and payment functionality is enabled in the future, shipping options, delivery charges and estimated timelines may also be displayed during checkout.
Successful payment does not necessarily mean an order has already been dispatched. Customers will receive appropriate order or fulfilment confirmation according to the available checkout process.
Delivery and dispatch status may affect whether an order can still be cancelled.
Return, replacement and refund eligibility is governed by Sai Telecom's Cancellation, Return & Refund Policy.
Sai Telecom may update this Shipping & Delivery Policy as its delivery partners, fulfilment methods, ordering options or legal requirements change.
The latest version will be published on this page with the current effective date.
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