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Cancellation, Return & Refund Policy
Contact Sai Telecom as early as possible if you need to cancel an order.
Contact us promptly with order details and supporting photos/videos where applicable.
Approved refunds are processed through the applicable original payment method or mutually agreed method.
This Cancellation, Return & Refund Policy explains the circumstances in which Sai Telecom may accept cancellations, replacements, returns or refunds.
The applicable outcome may depend on product condition, order status, manufacturer policy, payment method and the nature of the issue.
If you wish to cancel an order or purchase request, please contact Sai Telecom as soon as possible.
For WhatsApp orders, cancellation may generally be requested before the product has been dispatched, delivered or otherwise committed for fulfilment.
Once an order has been dispatched or delivered, cancellation may no longer be possible and the applicable return/replacement conditions will apply instead.
Because WhatsApp is currently the primary purchase flow, please note the following:
If you receive a product that is materially different from the confirmed order, arrives damaged, or appears defective on arrival, contact Sai Telecom promptly after delivery.
Where applicable, please provide:
Supporting photos or video may help Sai Telecom assess the issue more quickly, but requirements may vary depending on the product and situation.
Eligibility may depend on factors such as:
Products should generally be returned in the condition in which they were received, together with original packaging, accessories and documentation where reasonably applicable.
Change-of-mind returns may not be available for all electronics, particularly where a product has been opened, activated, used, registered or otherwise cannot reasonably be resold as new.
Customers should confirm return eligibility with Sai Telecom before sending or bringing back a product.
Certain faults or issues may fall under the applicable manufacturer's warranty rather than a store return.
In such cases, the customer may be directed to an authorized manufacturer service centre or warranty process, depending on the product and issue.
Once a refund is approved, Sai Telecom will initiate it using the applicable original payment method or another agreed method where appropriate.
The time taken for the amount to appear may depend on the payment provider, bank or payment method.
When online payments are enabled, approved refunds may be processed through the applicable payment gateway.
Payment gateway or banking processing times may apply after Sai Telecom initiates the refund.
Examples may include, subject to applicable law:
Nothing in this policy is intended to limit any rights available to customers under applicable law.
Where a return or replacement is accepted because Sai Telecom supplied the wrong product or an eligible product arrived damaged/defective, applicable return logistics will be coordinated with the customer.
For other approved return situations, delivery or pickup charges may depend on the circumstances and will be communicated before the return is finalized.
Phone: +91 96603 30510
Email: lokeshgyanani@gmail.com
WhatsApp: Chat with Sai Telecom
Where appropriate, Sai Telecom may ask the customer to bring the product to the Raja Park store for inspection or verification before a replacement/refund decision is finalized.
220/1, 220/2Raja Park RoadRaja Park, JaipurRajasthan 302004Sai Telecom may update this policy as its services, fulfilment methods, payment options or legal requirements change.
The latest version will be published on this page with the current effective date.
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